FAQ’S

Good Drills Q&A

  • A. Yes, absolutely – we designed them with our clients in mind. There is significant synergy between good drills (tactical response) and good space (personal resilience); they serve as powerful tools for managing and coping with confrontational situations.

  • A. Yes, we understand that organisations have unique needs and budgets. Our training has been delivered to both a small number of library staff and corporations with over 100 offices nationwide. Delivery options include online, in-person, or hybrid formats. In our initial meeting, we can explore which options suit you best, supported by case studies that align with your needs and industry.

  • A. It’s a combination of factors, really – for our face-to-face sessions, it's our relaxed and engaging delivery style mixed with practical scenarios and gritty, relatable stories. For our online sessions, it's our easy-to-watch video and animated delivery. And maybe it has to do with the fact that we are easy to deal with and that we tackle a confronting subject in a relaxed and even fun training environment.

  • A. Yes, it is. Situational awareness is the single most important skill that you can acquire for your safety and security, both at work and beyond. Our training imparts this life skill through a simple framework that is easy to apply, enhancing safety in the workplace and life.

  • A. In-person training is best for engagement and practical scenarios, offering superior feedback. Online training benefits geographically dispersed teams, minimises operational impact, and is cost-effective. Starting with in-person training, followed by online content, reinforces learning and enhances culture. Both formats introduce the same frameworks and methodologies for managing abusive customers and improving situational awareness. Let's discuss the best options for you.

  • A. It's somewhat counterintuitive to say as a training company, but one-off training doesn’t stick. Dealing with abuse and aggression can be confronting for those experiencing it. With that in mind, the aim is to uplift your safety, security, and wellbeing culture, and you achieve that through the good drills, simple frameworks and little and often training that applies those frameworks. When your staff are using phrases like “good drills, it's just how we roll” – then you are on the right pathway.

  • A. Of course! Assuming we can slot in one of our experienced trainers, we are good to go. It will begin with a pre-delivery conversation so we can understand you and the problem statement, align on the date, and we will be there. After the training, we will schedule a debrief to discuss how we can provide support going forward.

  • A. We are not just trainers; we are also operators in our respective fields. With Good Drills, we provide operational support in everything from:

    - Conducting security reviews

    - Running desktop and functional exercises

    - Offering onsite security support and close protection when addressing real and actual threats to executives and staff.

Good Space Q&A

  • A. Yes, absolutely – we designed them with our clients in mind. There is significant synergy between good drills (tactical response) and good space (personal resilience); they serve as powerful tools for managing and coping with confrontational situations.

  • A. Yes, we understand that organisations have unique needs and budgets. Our training has been delivered to both a small number of library staff and corporations with over 100 offices nationwide. Delivery options include online, in-person, or hybrid formats. In our initial meeting, we can explore which options suit you best, supported by case studies that align with your needs and industry.

  • A. It’s a combination of factors, really – for our face-to-face sessions, it's our relaxed and engaging delivery style mixed with practical scenarios and gritty, relatable stories. For our online sessions, it's our easy-to-watch video and animated delivery. And maybe it has to do with the fact that we are easy to deal with and that we tackle a confronting subject in a relaxed and even fun training environment.

  • A. Awesome, you already know how important this stuff is. Good Space complements what you already have in place, focusing on building resilience in response to abusive and aggressive situations.

  • A. In-person training is best for engagement and practical scenarios, offering superior feedback. Online training benefits geographically dispersed teams, minimises operational impact, and is cost-effective. Starting with in-person training, followed by online content, reinforces learning and enhances culture. Both formats introduce the same frameworks and methodologies for managing abusive customers and improving situational awareness. Let's discuss the best options for you.

  • A. It's somewhat counterintuitive to say as a training company, but one-off training doesn’t stick. Dealing with abuse and aggression can be confronting for those experiencing it. With that in mind, the aim is to uplift your safety, security, and wellbeing culture, and you achieve that through the good drills, simple frameworks and little and often training that applies those frameworks. When your staff are using phrases like “good drills, it's just how we roll” – then you are on the right pathway.

  • A. Of course! It contains everything you need to design your charge, understand what is happening to you during a response, and what you need to focus on to recover from a challenging situation. Our training supports this to encourage individuals to take action for themselves and make it stick.

  • A. Of course! Assuming we can slot in one of our experienced trainers, we are good to go. It will begin with a pre-delivery conversation so we can understand you and the problem statement, align on the date, and we will be there. After the training, we will schedule a debrief to discuss how we can provide support going forward.