While many clients request de-escalation training, they are really seeking a comprehensive skill set to manage human behaviour risk. De-escalation is undoubtedly a vital component, but it is just one piece of a much larger puzzle.

So you just come off a really tough call, or had a customer shout at you, or had a fight with a loved one that triggered your fight/flight response. What now? You must give yourself time to recover. 

Like flicking a light switch and being red like fire - Aggressive customer situations are a real risk for staff safety and security

VIP Close Protection with particular experience in Latin America. Wether its business or family - contact us to provide everything from pre departure advice through to a full close protection detail with local asset support.