Navigating Uncertainty
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Delivering Confidence
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Define your Line
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Deal with Abuse and Aggression
•
Reduce Psychosocial Harm
•
Customer experience in tough times
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Navigating Uncertainty • Delivering Confidence • Define your Line • Deal with Abuse and Aggression • Reduce Psychosocial Harm • Customer experience in tough times •
Workplaces are increasingly being challenged by abuse, aggression, conflict, crisis and psychosocial harm. The organisations that perform best are not those that avoid difficult moments, but those that are prepared to lead through them.
Our Good Drills, Good Space and Good Leadership programmes help people, teams and leaders respond well, lead well and recover well.
Our Vision
Our Shared GoalCreate safer, stronger organisations where capable people, confident leaders and resilient teams perform well during difficult and critical moments.
Our Mission
what we do for our clientsWe help organisations build capability for the moments that matter most, strengthening confidence, capability and performance during difficult and critical situations.
Through Good Drills, Good Space and Good Leadership, we develop practical skills, simple frameworks and sustainable habits that help people, teams and leaders respond effectively when faced with challenge, uncertainty and pressure.
The result is safer workplaces, stronger leadership and more resilient organisations that are better prepared to respond well, lead well and recover well.
About Us
WHO WE AREGroup Q brings together a diverse team of practitioners, facilitators and advisors who understand that people, culture, leadership and sound decision-making are often what determine outcomes during difficult and critical moments.
Drawing on experience spanning specialist policing, protective security, workplace culture, resilience, organisational leadership and international deployments, we bring practical insight and real-world credibility to every engagement.
Today, we support organisations across New Zealand, Australia and the Pacific to build safer, stronger and more resilient workplaces.
Training Services
Respond Well - Lead Well - Recover Well
Our training and tools are practical, straightforward, and easy for everyone to get the skills they need to manage conflict and confrontational situations and recover safely from the harm that can occur. Navigate uncertainty – deliver confidence.
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Good Drills
Good Drills is a leading workplace and life skills program that boosts staff confidence in handling abusive and aggressive customer situations while providing practical skills for immediate use.
It offers tactical responses for individuals and teams, reducing anxiety and enhancing decision-making. Available online, in-person, or in a hybrid format, it is tailored to your operating environment. When needed, it emphasises a positive customer experience and prioritises staff safety and well-being.
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Good Space
Good Space is a leading workplace and life skills program that guides individuals in building and strengthening their resilience when faced with abusive and aggressive customer situations.
It directs individuals to create a plan tailored to their specific needs, and as a team, how they can support one another to recharge more effectively.
Available online, in-person, or in a hybrid format, it is tailored to your operating environment. It offers response and recovery tools for both staff and leadership teams.
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Good Leadership
Good Leadership helps leaders build capable people, confident teams and stronger workplace cultures.
Focused on leadership during critical moments, it develops the confidence, judgement and practical leadership skills needed to guide people through uncertainty, support performance under pressure and lead well when it matters most.
Helping leaders create environments where people respond well, teams recover well and organisations grow stronger through challenge.
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Support Services
We are more than just trainers; we remain actively engaged in the fields of safety, security, and resilience. This helps keep us current and focused. Our support services can stand alongside our Good Drills and Good Space training programs or operate completely independently from them.
Security consultancy and protective services are the two main areas in which we continue supporting our New Zealand and international clients. Contact us directly to see how we can assist you and your team.
Our Journal
Navigating Uncertainty
•
Delivering Confidence
•
Define your Line
•
Deal with Abuse and Aggression
•
Reduce Psychosocial Harm
•
Customer experience in tough times
•
Navigating Uncertainty • Delivering Confidence • Define your Line • Deal with Abuse and Aggression • Reduce Psychosocial Harm • Customer experience in tough times •