Navigating Uncertainty
•
Delivering Confidence
•
Define your Line
•
Deal with Abuse and Aggression
•
Reduce Psychosocial Harm
•
Customer experience in tough times
•
Navigating Uncertainty • Delivering Confidence • Define your Line • Deal with Abuse and Aggression • Reduce Psychosocial Harm • Customer experience in tough times •
Our Good Drills and Good Space training programs simplify challenging and confronting situations, lifting your safety, security, and wellbeing culture.
ABOUTGroup Q is a niche safety and security training, and consultancy provider based in New Zealand. We deliver straightforward training programs with easy-to-remember frameworks that stick!
Based on our operational and training experience, we understand what works and what doesn’t. Our ready-to-go and tailored training solutions are designed from real customer-facing situations. Combine this with our leader-led training programs, and you are on the journey to being well squared away in this space.
Contact us now and join our tribe of clients across New Zealand, over the ditch in Australia, and throughout the Pacific who are benefiting from our training programs.
Training Services
Be seriously relaxed and casually sharp.
Our training and tools are practical, straightforward, and easy for everyone to get the skills they need to manage conflict and confrontational situations and recover safely from the harm that can occur. Navigate uncertainty – deliver confidence.
Good Drills
Good Drills is a leading workplace and life skills program that boosts staff confidence in handling abusive and aggressive customer situations while providing practical skills for immediate use.
It offers tactical responses for individuals and teams, reducing anxiety and enhancing decision-making. Available online, in-person, or in a hybrid format, it is tailored to your operating environment. When needed, it emphasises a positive customer experience and prioritises staff safety and well-being.
Good Space
Good Space is a leading workplace and life skills program that guides individuals in building and strengthening their resilience when faced with abusive and aggressive customer situations.
It directs individuals to create a plan tailored to their specific needs, and as a team, how they can support one another to recharge more effectively.
Available online, in-person, or in a hybrid format, it is tailored to your operating environment. It offers response and recovery tools for both staff and leadership teams.
Support Services
Support
We are more than just trainers; we remain actively engaged in the fields of safety, security, and resilience. This helps keep us current and focused. Our support services can stand alongside our Good Drills and Good Space training programs or operate completely independently from them.
Security consultancy and protective services are the two main areas in which we continue supporting our New Zealand and international clients. Contact us directly to see how we can assist you and your team.
Our Journal
Navigating Uncertainty
•
Delivering Confidence
•
Define your Line
•
Deal with Abuse and Aggression
•
Reduce Psychosocial Harm
•
Customer experience in tough times
•
Navigating Uncertainty • Delivering Confidence • Define your Line • Deal with Abuse and Aggression • Reduce Psychosocial Harm • Customer experience in tough times •