What is the best course of action - right now!
Abuse. Aggression. Theft. Violence. Robbery.
For organisations whose people work directly with the public, these aren’t simply security issues. They’re capability, leadership and risk issues.
Changes introduced through the Crimes Amendment Act 2026 have brought renewed attention to citizens’ arrest, detention, restraint and the use of force. At the same time, questions around self-defence and protecting others remain highly relevant when situations escalate unexpectedly.
Knowing What You Can Do Is Only Part of the Picture
What happens when an employee witnesses a theft? When does intervention become appropriate? What if someone becomes violent? When might restraint be justified? And when is stepping back the safest and smartest decision?
Understanding what the law may allow is important.
But people also need to understand organisational expectations, personal safety, proportionality, escalation and, critically, when not to intervene.
Having a legal justification for an action does not automatically make that action the best response.
Building Capability for the 1% Critical Moments
At Capability Summit 2027, we’ll bring these questions into a wider, practical conversation about preparing people for the situations most of us hope will never happen.
Not to turn employees into security officers.
Not to encourage confrontation.
But to build greater awareness, better judgement and the confidence to make good decisions when circumstances suddenly change.
Because capability isn’t about creating heroes.
It’s about helping good people make good decisions when the pressure is on.
Respond Well. Lead Well. Recover Well.
Explore Capability Summit 2027 and join the conversation.